We design and manufacture our goods with great attention to quality using the best materials and protect them during transit from france.
Manufacturing defects are very rare APYE, but if you find a problem with the socks, please email us with your order number and date of order (obligatory) and we will reply. If you do not have your order number, we will be unable to deal with your request.
We want you to be happy with your new socks, but if you unpack them and find that it’s they are not quite right for you please email us @ firstname.lastname@example.org immediately.
TIME: You have strictly 7 working days from the delivery date to bring your return to the post (it needs to be postmarked within these 7 days). We are a small company and are not able to carry a lot of stock so receiving unused goods back in perfect condition and a timely fashion is crucial to our business.
CONDITION: We can only accept your return if the goods are absolutely unused and in the original condition. In turn we would never send out used goods to you. When you purchase from apye we guarantee that you’ll get a brand new product. You will be the first owner of a brand new pair of Socks and you will receive them to make them all yours.
EXCHANGE: We are not able to directly exchange goods so if you decide you would like a different product you will need to return your order and place a new one.
REFUND: Once the goods are returned to us in the original and unused condition we will quality check them and process a refund for the goods. Depending on the original payment it may take a few weeks to see the refund on your account.
EXCEPTIONS: If you send back used goods they will be sent back to you at your expense. If goods are received damaged we will not be able to give you a refund, but will contact you with pictures of the damage so you can claim a refund from your shipping company. If the return is shipped out after seven working days we will only issue a store credit at our discretion. Shipping costs and import fees are not refundable. Please note that returns from outside the USA that are shipped duty unpaid will be refused until any associated fees are paid by the sender.